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Knowledge Center

Service Request

The Service Request ticket is used to request additional support services, such as:

  • Custom Reports

  • Custom Print

  • Custom integration

  • Activate extension

  • Consultant services

  • Development services

  • Feature training

  • New RamBase system

  • New company in existing RamBase system

  • New RamBase Test & Training system

  • Clone a RamBase system

  • Other requests

After you have requested a service, wait for a response from the RamBase team. If the request is for a chargeable service, you will receive an email that contains the estimated billable hours, a description of the solution, and a link to the approval form. 

Estimate_Billable_Hours.png

In the approval form, select YES to accept the billable hours and select Submit to initiate the assignment,

Approve_Billable_Hours.png

You will receive an email when the solution is available, and ready to be tested.

If you don’t approve the solution, we will invoice the time used to estimate a solution – if we have used more than one hour.