Service Request
The Service Request ticket is used to request additional support services, such as:
Custom Reports
Custom Print
Custom integration
Activate extension
Consultant services
Development services
Feature training
New RamBase system
New company in existing RamBase system
New RamBase Test & Training system
Clone a RamBase system
Other requests
After you have requested a service, wait for a response from the RamBase team. If the request is for a chargeable service, you will receive an email that contains the estimated billable hours, a description of the solution, and a link to the approval form.
In the approval form, select YES to accept the billable hours and select Submit to initiate the assignment,
You will receive an email when the solution is available, and ready to be tested.
If you don’t approve the solution, we will invoice the time used to estimate a solution – if we have used more than one hour.