Service Request
The Service Request ticket is used to request additional support services, such as:
Custom Reports
Custom Print
Custom integration
Activate extension
Consultant services
Development services
Feature training
New RamBase system
New company in existing RamBase system
New RamBase Test & Training system
Clone a RamBase system
Other requests
After you have requested a service, wait for a response from the RamBase team. If the request is for a chargeable service, you will receive an email that contains the estimated billable hours, a description of the solution, and a link to the approval form.
![Estimate_Billable_Hours.png](../../image/uuid-556acb1d-8f4e-429b-35f3-3e981a8d2c29.png)
In the approval form, select YES to accept the billable hours and select Submit to initiate the assignment,
![Approve_Billable_Hours.png](../../image/uuid-199e873c-981c-bca1-03d3-7ce7ef182510.png)
You will receive an email when the solution is available, and ready to be tested.
If you don’t approve the solution, we will invoice the time used to estimate a solution – if we have used more than one hour.