Documentation
A documentation process is the process where the documentation needed for the service is retrieved.
A documentation process may result in
Instruction manual for operations.
Instruction manual for machines.
Raw material certificate registered.
Measurement certificate registered.
Specified service job cards.
If the part is unique, or unique parts are to be changed, the service operator will have to consult the technical documentation, either for the machine that will perform the work, or for the parts to be changed. When the service job is completed, documentation regarding the work, the parts changed, time used and any approvals/measurements will be required.
Tasks relevant for this process
Retrieved instruction manual
The instruction manual is retrieved on screen or printed, to assist the service operator.
Documentation package registered
After the service job has been performed, all relevant documentation needs to be retrieved and follow the shipment, or by e-mail. This may be measurement certificates, material certificates, specified job cards and similar.