Sales
Sales can be defined as the process where a company sells one or several articles, where articles are defined as goods or services.
Output from the sales process
A one-time sale of a product.
A periodical contract sale of a product.
A sale requires that the goods to be sold are either in stock, can be purchased as needed, or produced as needed. This means that a sale process is a large logistical interaction that requires thorough planning.
Tasks involved in this process
Maintain the customers and monitor the communication
The buyers must be defined and handled as customers, with contact persons, terms & agreements and shipping addresses.
Receive and process customer requests
The requests from customers must be processed and followed up by giving quotes.
Complete orders
Customers will continuously place orders, which must be processed and completed.
Follow up orders
Follow up and protect sales backlog, receive and handle change requests, monitor and send customer backlog data.
Pricing of the goods
All goods must have a price, or prices, which needs to be defined and entered.
Reporting
The analysis phase needs information in the form of reports and statistics to successfully follow up customers and agreements.