Analyzing
During this phase of addressing the quality issue, the focus is on examining consequences, potential risks, and deciding on necessary actions based on a root cause analysis to prevent the issue from reoccurring in the future.
Analyzing working area
The analyzing working area comprises the following five tabs:
Consequences
Costs
Risks
Actions
Root cause analysis
Tip
The order of the tabs may be rearranged according to user preference. Use drag-and-drop to move tabs.
The Consequences tab
This tab is where consequences for the quality issue are registered.
Click the Add consequence button in the lower left corner of the Consequences tab.
Select a consequence area from the mandatory Consequence area lookup field. The lookup field has filtering functionality, with Active consequence areas as a default filter. (Consequence areas are set up via the setup (QISADMIN) application.)
Select the appropriate severity in the mandatory Severity drop-down menu.
Select a consequence type in the mandatory Consequence type drop-down menu. (Consequence types are set up via the setup (QISADMIN) application.)
If relevant, provide a comment in the Comment field.
Check the Create risk assessment checkbox to create a corresponding risk assessment. This will automatically create an item for the consequence in the Risks tab, where the risk assessment has to be completed afterwards.
If another consequence should be added, check the Create another checkbox to speed up the process.
Click the Create button.
The Costs tab
The total sum of all costs added in this tab will be displayed in the Cost field, located in the Summary tab within the grey Overview area to the right.
Click the Add cost button in the lower left corner of the tab.
Select a category for the cost in the mandatory Cost category drop-down menu.
Provide a price.
If another cost should be added, check the Create another checkbox to speed up the process.
Click the Create button.
Note
Costs in quality issues do not affect any accounts is RamBase.
The Risks tab
In the Risks tab, users may work on risks created when adding consequences in the Consequences tab, or add new potential risks. The highest risk score among the risks added in this tab will be displayed in the Risk score field, situated in the Summary tab within the grey Overview area on the right.
The tab has sorting functionality for the Risk score column. Click on the column header to sort.
Click the Add potential risk button in the lower left corner of the tab.
Select a consequence area in the mandatory Consequence area drop-down menu.
Select the appropriate severity in the mandatory Severity drop-down menu.
Select the appropriate likelihood in the mandatory Likelihood drop-down menu.
Provide a comment, if relevant.
If another risk should be added, check the Create another checkbox to speed up the process.
Click the Create button.
The Actions tab
The Actions tab comprises four sub-tabs: All, Suggested, Immediate, and Corrective, which function as filters based on the type of action. Users have the option to view all actions, only suggested, only immediate, or only corrective actions. Actions added during the registration phase will appear under the respective sub-tabs. Additionally, users can add new suggested actions, new or existing immediate actions, and new or existing corrective actions. For instructions on adding new or existing actions (tasks), please refer to the section about actions in the registration documentation, where the process for adding suggested and immediate actions has been detailed. Corrective actions are added similarly to immediate actions.
The Root cause analysis tab
In the Root cause analysis tab, users have the opportunity to perform a why-why analysis to pinpoint underlying causes.
Provide a cause for the issue.
Click on the Why? button to drill down to the next level.
Repeat steps 1 and 2 until the fundamental cause(s) contributing to the issue are identified.
Status and navigation between stages of the process
When the analyzing phase is completed, there are three ways of moving forward to the next stage (Take action):
clicking on Take action in the Process bar
clicking the Take action button at the lower right of the working area, or
clicking the Context menu and selecting Take action.
Any and all of these three options will take the quality issue from Status 2, Analyzing to Status 4, Take action.
If there is a need to view or edit information given in the registration phase, navigation can be done either by clicking the View registration details button at the lower right of the working area, or by clicking on Registration in the Progress bar. This will not affect the status of the issue.
After moving to the Take action stage, navigation back to the Analyzing stage to view or edit information can be done either by clicking the View analyzing details button at the lower right of the working area, or by clicking on Analyzing in the Progress bar. This will not affect the status of the issue. However, if the whole process needs to be taken back a step, it is possible to change the status back to Status 2, Analyzing. This is done by clicking on the Context menu and selecting Send back to responsible, then adding a comment and finally clicking the Confirm button.