Knowledge Center

Collaboration

The collaboration module consists of a set of tool which makes it more easy to collaborate and work across of the standard workflow in the ERP system.

A collaboration process may result in

  1. Business contacts created and maintained.

  2. Files stored in correct locations.

  3. Correspondence and messaging performed efficiently.

  4. Quality issues reported and solved.

Communication is the key to any business process, and facilitating easy and effective communication can increase productivity and decrease waste. All businesses have certain contacts connected to customers and suppliers, which need to be registered and maintained. Internal communication may be as important as external communication, and facilitating this communication flow will ensure a high level of efficiency across teams and employees. A part of the communication process is the sharing of files, with the traceability and organization to avoid confusion and extra work. Files need to be available to the employee at any given time, and restricted for the employees who do not need the access to perform their work duties. The last, but one of the most important methods of communication is the support system in place. This enables the company's service desk to have conversations with customers who are experiencing problems using the product, and resolve the issue in a timely manner.

The tasks relevant for collaboration may include

  1. Create a new contact - New contacts needs to be registered with the necessary details for a successful business relationship.

  2. Maintain contact details -The details on every business contact needs to be maintained and updated on a regular basis.

  3. File storage setup - Files are stored in the system and can be accessed based on the employees access level.

  4. Quality issues resolved - Issues are reported using a service desk application and are effectively handled by the service desk personnel.