Services
Service, or a service job, is the actual execution of the service task.
This process may result in
The service job is performed by desired conditions.
The service job is cancelled.
The service job is aborted.
After the service job has been ordered by order reception or production planner, and the product which is to receive the service has been received, work may start at the planned time. The service work will most likely include inspection, changing parts and other operations. For a vehicle, a service job regarding oil would first include quality inspection of the existing oil before it is changed.
Materials such as oil filters and similar would also be changed in this process.
If the part is unique, or unique parts are to be changed, the service operator will have to consult the technical documentation, either for the machine that will perform the work, or for the parts to be changed. When the service job is completed, documentation regarding the work, the parts changed, time used and any approvals/measurements will be required.
Tasks relevant for this process
Logging work
Hourly price for resources and the work done forms the base of the service invoice, together with parts used.
Pick parts
Parts included in the service needs to be picked.
Change parts
Parts which are to be changed as a part of the service needs to be registered for the service specification and invoice base.
Add parts
The parts that are to be added as a part of the service needs to be registered for the service specification and invoice base.
Inspect instructions
Instructional documentation for the parts needs to be available.
Finishing the service job
Before the service job is finished, all documentation needs to be available and a quality control has to be performed.