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Knowledge Center

Settings for Service - Order handling

Setting name

Description

Default KM Product (ART) for Service

Value in this setting is a Product Id that is used as a default for KM Products (ART with Type=KM-Service) on Service Orders (CSO), -if given KM Product is not found. Format to be used: ART/#123456

Default Product (ART) for Service

Value in this setting is a Product Id that is used as a default for Products (ART with Type=K-Kit) on Sales Orders (COA), -if given Product is not found. Format to be used: ART/#123456

Default Repair days for Service

Value in this setting is a number of days from Deviation (CDV) Receive date until the Repair should be done. This estimated date the Repair should be done is added to ESTEND field on Deviation

Default Requested Delivery Date on Service Order (CSO)

Value in this setting is how many days ahead the Requested Delivery date is set, according to create date for Service Order item (CSO-ITM). If value=0 is added, the Request Delivery date will be todays date. If value=2 is added, the Requested Delivery date will be two days ahead according to create date for Service Order item. If no value is added, the Requested Delivery date will be blank.

Default Supplier Id for Deviation Service

Default value of SERVICESUPID, to be used in CDV. It's DOCID of a valid LOC (Location). Format to be used: LOC/1234

Default Supplier Id for Service

Value in this setting is a Supplier Id that is used for creating Purchase Order (SPO) and Goods Reception (SSA) with Type=Service*, -for Product to be serviced. Format to be used: SUP/123456

ReConfirm Service Order (CSO)

If this setting is "ON" - Confirmed delivery date will automatically be updated on Service Order Item (CSO-ITM), -if there is a change in Confirmed delivery date on the Purchase Order Response Item (SOA-ITM) the Service Order is linked to. This update will be logged in revision history on the Service Order. A batch job will each night search through revision on Service Order and sent out re-confirmations according to the rules and set-up explained below. Rules: Customers (CUS) must have Send document by=Email and status higher than 1 and less than 9. Set-up: Setup on Customer/Handling on must be: Document to send=COA, Sendby= Email and Send To=Email addr. to the customer

ServiceDefaultRepairDays

Value in this setting is a Customer Id to be used for creating Service Order (CSO) from Rental Sales Order (COA) that is not CusOwned. Format to be used: CUS/123456

Use Standard Salesprice on Service Order (CSO)

The setting is used for calculating Service Order Item2 (CSO-ITM2) Price. If the setting is “ON” -

Price in Service Order (CSO) is calculated based on Standard Price for the job (Sales Price of the KM Product (ART). If the setting is “OFF” – Price in Service Order (CSO) is calculated based on KitSalesPrice, if that's seted in Kit Structure for the job (Kit structure of the KM article)