Settings for Service - Order handling
Setting name | Description |
Default KM Product (ART) for Service | Value in this setting is a Product Id that is used as a default for KM Products (ART with Type=KM-Service) on Service Orders (CSO), -if given KM Product is not found. Format to be used: ART/#123456 |
Default Product (ART) for Service | Value in this setting is a Product Id that is used as a default for Products (ART with Type=K-Kit) on Sales Orders (COA), -if given Product is not found. Format to be used: ART/#123456 |
Default Repair days for Service | Value in this setting is a number of days from Deviation (CDV) Receive date until the Repair should be done. This estimated date the Repair should be done is added to ESTEND field on Deviation |
Default Requested Delivery Date on Service Order (CSO) | Value in this setting is how many days ahead the Requested Delivery date is set, according to create date for Service Order item (CSO-ITM). If value=0 is added, the Request Delivery date will be todays date. If value=2 is added, the Requested Delivery date will be two days ahead according to create date for Service Order item. If no value is added, the Requested Delivery date will be blank. |
Default Supplier Id for Deviation Service | Default value of SERVICESUPID, to be used in CDV. It's DOCID of a valid LOC (Location). Format to be used: LOC/1234 |
Default Supplier Id for Service | Value in this setting is a Supplier Id that is used for creating Purchase Order (SPO) and Goods Reception (SSA) with Type=Service*, -for Product to be serviced. Format to be used: SUP/123456 |
ReConfirm Service Order (CSO) | If this setting is "ON" - Confirmed delivery date will automatically be updated on Service Order Item (CSO-ITM), -if there is a change in Confirmed delivery date on the Purchase Order Response Item (SOA-ITM) the Service Order is linked to. This update will be logged in revision history on the Service Order. A batch job will each night search through revision on Service Order and sent out re-confirmations according to the rules and set-up explained below. Rules: Customers (CUS) must have Send document by=Email and status higher than 1 and less than 9. Set-up: Setup on Customer/Handling on must be: Document to send=COA, Sendby= Email and Send To=Email addr. to the customer |
ServiceDefaultRepairDays | Value in this setting is a Customer Id to be used for creating Service Order (CSO) from Rental Sales Order (COA) that is not CusOwned. Format to be used: CUS/123456 |
Use Standard Salesprice on Service Order (CSO) | The setting is used for calculating Service Order Item2 (CSO-ITM2) Price. If the setting is “ON” - Price in Service Order (CSO) is calculated based on Standard Price for the job (Sales Price of the KM Product (ART). If the setting is “OFF” – Price in Service Order (CSO) is calculated based on KitSalesPrice, if that's seted in Kit Structure for the job (Kit structure of the KM article) |