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Knowledge Center

Service products

Service Products (ART) are structures with Class=KM and contain both the parts (optional) and operations used during the service.

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Clicking the green KIT icon next to the class field gives you an overview over all the components in the structure.

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The parts in the service article are retrieved from the structure and added to the Service Order (CSO) as the third item line and below (depending on the number of parts) before the actual service is started.

Remember to choose a suitable value in the ProdLine field in the Misc folder. This is a mandatory field and the process will be halted if this is empty.