Settings for Quality management - Complaints and returns
Setting name | Description |
Account for Repair Order from Deviation (CDV) | Value in this setting is the Account that should be used on Sales Order (COA) created from the Repair of loan process on a Deviation (CDV). Format to be used: NNNNNN (N for numbers) |
Autoforward Sales Invoice/Sales Credit Note (CIN/CCN) from Deviation (CDV) | If this setting is "ON" - the Sales Invoice/Sales Credit Note (CIN/CCN) will be autoforwardet to status 4 when using the option 'Account Action' on Deviation (CDV) |
Deviation (CDV) - Copy Freight to new Sales Invoice (CIN) | If this setting is 'ON' - On a Deviation (CDV) with 'ship replacement' or 'repaired product', the new Sales Invoice (CIN) that is created will get Freight copied from the original Shipping Advice (CSA) - the Source on Deviation. If there is a Sales Invoice in status=1 or 2, an item will be added to this one, and the freight will be copied into this document |
Product (ART) for ServiceTime | Value in this setting is a ProductId (e.g. ART/#100000) used for Service hours at 'Service Deviation' (CDV). An item will be created at the Sales Order Item (COA-ITM) for the used Service time. Format to be used: ART/#NNNNNN (N for numbers). NOTE: Setting is only used by the customer Hatteland Display |
Require Approval on Invoicing and Crediting from Deviation (CDV) | If this setting is 'ON' - Deviation (CDV) with AccountAction=Creditnote or Invoice will get status=7 when the goods are received from Customer. The option 'Released for Account Action' must be done before the Sales Credit Note (CCN) can be created. If the setting is 'OFF' - The Deviation will go direct to status=4 when goods are received from Customer |
Service Model | If this setting is "ON" - Customer is using the old Service Model in Rambase. Only used by Hatteland Display |
Set Linking Blocked in SAP for CusReturn Goods Reception (SSA) | If setting is 'ON' - Set Linking Blocked in default SAP that is created when CusReturn Goods Reception (SSA) is registered |
Status on Customer returned Supplier Shipping Advice (SSA) | Value in this setting is either Status '3' or '9'. When you registrate a Supplier Shipping Advice (SSA) marked as CusReturn (Customer Return), the Shipping Advice will get Status 3 or 9 depending of the value in this setting. |