Knowledge Center

Warranty

Warranty is when a supplier or producer of an article agrees to repair or replace the article in case of breakage. The warranty is usually confined to a fixed period, such as 6 months or a year. Warranty may be set on Product (ART), Customers (CUS) and Shipping Advice (CSA) items and the longest period of these two will be the actual period used in the Customer Deviation (CDV) document.

Set warranty on Product (ART)
  1. Locate the ART you want to add a warranty period to.

  2. Click the Misc folder and locate the Warranty field at the bottom.

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  3. Enter the number of months you want the warranty to be active. This warranty period will now be active on this ART.

Set warranty on Customer (CUS)
  1. Locate the customer you want to add a warranty period to.

  2. Find the warranty field in the lower right corner in the Main Data folder.

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  3. Enter the number of months you want the warranty to be active. This warranty period will now be active on this customer. This warranty period will be available to see in the CSA item using the function View warrantydate, which is found under the menu option Inspects and views.

Set warranty on Shipping Advice (CSA) item

Warranty may be viewed, set or edited on the Shipping advice (CSA) item using the action menu option View WarrantyDate. Using this function will present an address field where the end-date of the warranty can be entered. This information is inherited to the CDV and sets the warranty to No or Yes. If no warranty is set on the customer document, the default in CDV will be no warranty. The warranty needs to be set manually in these instances.

Warranty on CDV

If no warranty period has been set on ART or CUS, or inherited from the CSA, the warranty can be set manually on the Customer Deviation (CDV) document in case of warranty repair or replacement. This is done after creating the initial document in the Warranty dropdown menu to the right in the document. Choose either Yes or No, and then who is responsible for cost in the Type of Repair dropdown below. A warning sign will appear if there is a discrepancy between the warranty period on the source document compared to the CDV.