Knowledge Center

Users application

The Users (USERS) application displays all the users with access to the system. It is restricted to login and access to the system. It shows who you are as a user in the system, not as an employee.

Use the Users (USERS) application to:

  • Create new users.

  • Link existing PER/employee to a new user.

  • Grant access to a new system for existing users.

  • Allow admin users to grant access to test systems to anyone, including themselves.

  • Edit and configure a user.

  • Inspect statistics and logs.

To open the Users (USERS) application, find Admin in the RamBase menu and then User administration. Click Users to enter the USERS application.

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Users area

Highlight a user in the Users area to view details about the selected user.

It is possible to add predefined filters for more efficient navigation. Click on the Predefined filters icon next to the Search field to see the predefined filters. The selected filters will be available below the Search field.

The Search field is a free text filter. Write name, user name, userid or email and press ENTER to use the Search field.

User Details area

The User Details area displays details about the user. It is only possible to edit details about the user in the users home system.

If the user should be allowed to login from a remote location, click the check-box Allow login from remote location. Select if the user should receive password on SMS or EMAIL in the One time password field.

Information folders

The Search field in the folders is a free text filter.

  • Statistics - The Statistics folder provides login information as well as the possibility to unblock a user.

  • Sessions - The Sessions folder displays all sessions in this system from various IP addresses. It is also possible to make an IP address secure, click the Verify this IP address to disable two-factor authentication icon in the Actions column. Then the user does not need to use a one time password next time the user logs in from the selected IP address. The IP address will be put in the One time password administration (OTPADMIN) application as an exception.

  • Logs - Log history is stored in the Logs folder.

  • Systems - Inspect all systems that the user is associated with in the Systems folder. It is also possible to give the user access to new systems in the Systems folder and delete access to systems.

  • Roles - The Roles folder displays all roles that the user has been assigned to. It is also possible to give the user new roles in the Roles folder. A role assigned from the Users application is activated directly.

Context menu options
  • Temporary leave - Use this option if the user will be on temporary leave. This will set the selected user as inactive (status 7) and the users accesses will be inactive until the user is activated again. When the user is activated again all roles and system accesses will be activated for the user.

  • Resign user - Use this option to disable the selected user. This will delete all roles and system accesses. It is possible to activate the user again, but roles and system accesses must be added from scratch.

  • Portal access - Use this option to give the selected user access to https://portal.rambase.net. Click the Assign/Edit portal access and select which Customer (CUS) or Supplier (SUP) the user is representing. The user also need Customer portal user or Supplier portal user role added to be able to access the portal.

  • Activate user - Use this option to activate an inactive or disabled user.

  • Re-send invitation email - Use this option to re-send the invitation email to a user.

Create a new user
  1. Write USERS in the program field and press ENTER to open the Users application.

  2. Click the Create user button.

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  3. In the popup, choose between three options:

    • Create RamBase user.

    • Add RamBase consultant.

    • Add user(s) from other RamBase systems.

Create RamBase user

  1. Click the Create RamBase user option in the popup.

  2. Select an existing employee in the search field or leave the field empty to create a new user.

  3. Click the Next button.

  4. Fill in the fields. The Lastname/Name and Email fields are mandatory.

    • Use the Send email notification check box to alert the user by email.

  5. Click the Create button to create the new user.

User(s) created have received an invite mail (if you opted to send an email) with a link to the activation page.

The new user will be prompted to create a new password. The password selected must be minimum 15 characters in length. No other requirements needed.

Users created, but not invited by email will be in status 1. Users created and invited by email will be in status 2. The user will remain in status 2 (invited) until the invitation procedures are followed.

Add RamBase consultant

Select the Add RamBase consultant to give a consultant access to the system.

  1. Click the Add RamBase consultant option in the popup.

  2. The available consultants can be found in the Consultants user field. Select the consultant in the Consultant user field.

  3. Select which database the consultant will get access to, in the Company field.

  4. Write the reason the consultant will get access in the Reason field.

  5. Click the Invite button to send an invite to the consultant.

Add user(s) from other RamBase systems

  1. Click the Add user(s) from other RamBase systems option in the popup.

  2. Select the system the user is from in System field.

  3. Select the user in the User field.

  4. Select which database the user will get access to, in the Company field.

  5. Write the reason the user will get access in the Reason field.

  6. Click the Invite button to send an invite to the user.