[en] Service Request
[en] The Service Request ticket is used to request additional support services, such as:
[en] Custom Reports
[en] Custom Print
[en] Custom integration
[en] Activate extension
[en] Consultant services
[en] Development services
[en] Feature training
[en] New RamBase system
[en] New company in existing RamBase system
[en] New RamBase Test & Training system
[en] Clone a RamBase system
[en] Other requests
[en] After you have requested a service, wait for a response from the RamBase team. If the request is for a chargeable service, you will receive an email that contains the estimated billable hours, a description of the solution, and a link to the approval form.
[en] In the approval form, select YES to accept the billable hours and select Submit to initiate the assignment,
[en] You will receive an email when the solution is available, and ready to be tested.
[en] If you don’t approve the solution, we will invoice the time used to estimate a solution – if we have used more than one hour.