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[en] Knowledge Center

[en] Picking to service orders with handheld terminal Service pick (SERVICEPICK)

[en] To access the Service pick (SERVICEPICK) application, find Logistics in the RamBase menu and then Picking. Click Confirm pick for service order by handheld device to enter the Service pick (SERVICEPICK) application.

[en] The pick may be confirmed either by scanning the Goods reception item (SSAITEM) ID or scanning the serial number. The picking process may be traced continually, as RamBase will show how many of the total picks have been picked at any point.

[en] When in the Service pick (SERVICEPICK) application, RamBase will suggest a picking order by default. Users may override this in two ways, either by:

  • [en] Tapping the arrows to navigate between different items to scan, or

  • [en] Turn on the Custom pick option to scan independently of which item is on the screen of the handheld terminal/device


[en] Stock location is the default RamBase sorting. However, it is possible to change the default sorting in the Company setting (CSV) Default sorting for pick of Service shipping advice (CSA). The two other default sorting options are Shipping advice item and Product id.


[en] When entering the Service pick (SERVICEPICK) application, a user may choose his/her preferred sorting for each picking. This is done by tapping the Sorting icon and selecting the preferred sorting for the specific picking. The options are the same as in the Company setting (CSV) described above: Stock locationShipping advice item and Product id:

  • [en] Stock location: Presented in rising alphanumerical order. (Starting with any blank stock locations, presented as Unassigned.)

  • [en] Shipping advice item: Presented in the same order as the items in the Rental shipping advice (CSA).

  • [en] Product id: Presented in rising numerical order.


[en] Sorting is only active when Custom pick is turned OFF.


[en] When Custom Pick is ON, the user may scan any Goods reception item (SSAITEM) ID or serial number to be picked. (It does not have to match the item on the screen of the handheld device.) RamBase will then try to find the right Shipping advice item (CSAITEM) to pick based on product in the Goods reception item (SSAITEM) ID.

[en] Turning OFF Custom pick does not reset the picking, so the setting may be turned ON/OFF according to preferences at any point during the picking.

[en] If Custom Pick is first set to ON and then OFF, the screen will always show the first pick in the original picking order suggested by RamBase.