Follow up on customer deviation
The most important fields in a CDV document are the DevType, which states the type of deviation, and CausedBy, which states the cause of the deviation. These fields control the further handling of the document based on the scenarios defined in the Customer Deviation Codes (CDC) archive. RamBase will offer suggestions on how to handle the document based on these scenarios, but hey may also be ignored as the document is in editing mode.
The deviation document will often need to be sent by e-mail, either to one or several recipients from the customer side. It may also be sent to yourself first if you want to double check all information in the output. The recipients are controlled by the Customer Contacts (CNT) archive as the contacts are defined here.
The deviation document will normally be sent following the default settings in RamBase at the time of registration, but it may also be sent subsequently if desired. This may be done by pressing F12, or right click, to open the action menu and choosing the option Print Copy/Resend. Then you choose if you want to send the original or a copy, and the method of sending.
To register the deviation document, and subsequently send it to the desired recipients, you must press F12, or right click, and choose the option Forward to Customer. This action assumes you have selected cause and deviation type in the CausedBy and DevType fields.
If you want to edit the deviation document after registration, press F12, or right click, and choose the option Open for Edit.
The CDV is now registered, and depending on what action registered as expected you may proceed with the processing as desired.