Update source on CDV
In instances where there has been entered insufficient, or wrong, information on the Customer Deviation (CDV) document, you can use the function Update Source to add a source. The criteria is that the CDV is in ST:1 or ST:2, and that an account action has not been taken. This means that there is no credit note created (the ACCDOC field is empty).
Enter the CDV you wish to update source for.
Press F12 and choose the option Select Source Fields. This will open a popup where you will be able to change the source using the fields Shipment (CSA), Serial No (the serial number of the shipment) or Product (ART). Click the Clear button to clear all fields. Enter the necessary information.
Note: Shipment and Serial No requires exact match to show values in this popup. Either enter the information without fault, or search. There is no option to search based on fragmented information, except for via the serial number history as described below.
Serial number history
The most used method of identifying shipments is by using the serial number.
After you click the yellow arrow to see the alternatives, click the document icon to see the list of serial numbers linked to Customer Shipping Advice (CSA) documents. If you know parts of the serial number, it is possible to enter this fragment and then clicking the yellow arrow. The list will then be filtered by this criteria.
When you have found the correct serial number, highlight the item line and press ENTER.
You will be returned to the Serial Number History popup, and the CSA will now be visible. Click the Accept Values button.
Back in the Update Source popup a new button will have appeared called Commit Changes. Click this to update the CDV and finish.